“ The wealth of experience and knowledge Audrey brought to our  staff's training equipped our employees with practical know-how for  greater effectiveness in both professional presence and business etiquette  - skills needed today for a successful corporate branding. 
Impressed by her ability to relate easily with us as well as her lively enthusiasm, we have engaged Audrey yet again to further train and coach our employees towards image impact.  “

Mr Henry Chia
Vice-President, Human Resources
CHANGI INTERNATIONAL AIRPORT SERVICES PTE LTD  ( C.I.A.S.)

Corporate development programs for our engaging workshops or seminars are designed to your company’s specific needs. 
Sample significant professional image areas include:

• Branding
• Etiquette
• Retail Service
• Service in Uniforms
• Grooming
• Communication
• Dining

Successful Corporate Branding

A company’s image is an aggregate of that of its employees.  Ensure that your staff is conveying a consistent image of the branding you want to create for your organization.  Through our comprehensive training, your employees at all levels will:-

• understand how the bottom line of a company is impacted when staff is
  appropriately dressed for the workplace.
• possess the competence in selecting the right outfit to convey confidence,
  authority and credibility.
• create personal branding through dressing that complements their corporate branding.
• exercise business etiquette which is crucial in demonstrating professionalism.

Key Aspects:-

Etiquette Essentials for Today’s Professionals

Awkward introductions, weak handshakes, poor communication, ineffective meetings, and lack of consideration can negatively affect your career and business relationships.  The skills acquired through our training will give you a poised and convincing manner taking you into any professional setting.  When all else are equal, good manners can be your greatest strength.

Key Aspects plus Practical Application:-

• The Art of Introductions & Greetings
• Proper Address of VIPs & Seniors
• The Art of Handshakes
• Difference between Business & Social Etiquette
• Exchanging Business Cards
• Minding your Ps & Qs
• Telephone Manners
• Cellular Communication
• Netiquette
• Meeting Protocol
• Principles of Professional Behaviour

Turning your Sales Contacts into Sales Contracts

Your retail store may be window-dressed to the nines carrying the latest trends in apparel and accessories, but are your retail associates skilled to advise and influence customers’ buying decisions by recommending them appropriate clothing to match their body types and personalities?  Our practical seminar trains your retail staff to turn every sales contact into a winning sales contract.

Key Aspects plus Role-Play plus On-Site Assessment:-

Projecting Authority & Professionalism in Your Uniform

Your staff in uniform is your company’s immediate ambassadors – ensure the message they communicate to customers reflect your company’s standards and goals through our dynamic workshop which addresses appearance; protocol issues; and critical non-verbal communication skills.

Key Aspects plus Practical Application:-

Uniform Design Consultation

Whether you are looking for an entirely new uniform design or replacing your outdated existing ones, we are able to recommend a smart uniform style that is suited to the needs of your staff while projecting your corporate identity, in terms of:-

No-Fuss Expert Make-Up and Hairstyling for the Workplace

Unkempt hairdo or no make-up negatively impacts your influence in the office and with customers.  Our intensive workshop shows your female staff the easy but clever way of presenting themselves professionally through fuss-free make-up and appropriate hairstyling.

Key Aspects plus Hands-on:-

The Art of Effective Verbal & Non-Verbal Communication

Effective communication is central to creating rapport with your listeners because if your message is not received positively, nothing will happen.   Sharpen your communication skills to improve connectivity with your listeners and increase your competitiveness in today’s ever-challenging economy.

Key Aspects plus Practical Application:-

Verbal

Non-verbal

The Art of Networking & Dining with Style and Grace

Business relationships and deals are often sealed or strengthened over a dining table.  Mastering the art of fine dining will enhance your confidence, without the embarrassment of fumbling through fancy cutlery.

Key Aspects plus Practical Application:-